Key Technology and PPM Technologies, both part of Duravant’s Food Sorting and Handling Solutions group, have integrated their customer service teams into Duravant Lifecycle Services.
This global aftermarket network aims to enhance local services throughout the equipment lifecycle, from purchase to end-of-life replacement. The move is expected to help customers reduce costs, increase uptime, and improve equipment performance.
Jack Lee, Duravant group president for Food Sorting and Handling Solutions, emphasized that this integration allows the companies to leverage their combined strengths to improve aftermarket offerings. Customers will retain access to familiar Key and PPM service teams while benefiting from expanded support and services globally.
Duravant Lifecycle Services offers a comprehensive range of services, including installation, field services, equipment upgrades, preventative maintenance, technical support, remote monitoring, operator training, and parts sales.
Hans Van der Aa, Senior Vice President of Duravant Lifecycle Services, explained that this rebranding and approach aims to maintain strong customer relationships while enhancing service quality and scope. The center of excellence model enables global coordination to improve local services.
Key Technology, headquartered in Walla Walla, Washington, is a leading manufacturer of automation systems for food processing and other industries. It operates facilities in the USA and the Netherlands, with demonstration and testing sites in multiple countries.
PPM Technologies is a global provider of automation solutions for the food processing industry, offering a wide range of equipment for various food products. With over 10,000 machines installed worldwide, PPM serves customers in more than 50 countries.
Find out more at: https://www.key.net