Key Technology revealed that its SupportPro team has joined Duravant Lifecycle Services, a global network of aftermarket organizations that operate under the Duravant brand.
The purpose of this network is to support the enhanced local delivery of all services, including purchase, installation, maintenance, parts, and end-of-life and replacement.
“Duravant Lifecycle Services is the latest expression of our parent company’s commitment to long-term, optimized equipment performance and customer success. It’s a mechanism for Key Technology to deliver greater benefits from Duravant’s scale, collective experience and expertise, financial strength, global presence, and purchasing power. Duravant Lifecycle Services is built on a center of excellence model that supports our company-wide commitment to enhance and deepen the value we deliver to our customers,” according to a recent press release.
The company will be phasing out the SupportPro name, but the experts that clients already trust to keep their Key Technology equipment running at peak performance will continue to support the customer’s aftermarket needs.
“Your highly trained technicians remain the same, your customer support team at Key Technology will still be there for you, and your trusted service advisors will maintain the same strong relationships you have come to depend on. You will have access to the same service team with more reach!” the experts concluded.
Find out more at: https://www.key.net/en/