A survey made by Canadean reveals that close to a third of consumers cannot describe or characterize a clean label product.
Although “Clean Label” remains one of the hot topics and key buzzwords in FMCG, there is still a lack of consensus among consumers, as to how the term should be defined.
Melanie Felgate, Senior Consumer Insight Analyst for Canadean, observes: “The term ‘clean label’ resonates differently among consumers globally, and moreover a third of consumers (34%) do not actually have any understanding of what it means at all. This may reflect the fact that the term ‘clean label’ is more widely used in industry than as a marketing claim in itself. However as the ‘clean’ movement gains mainstream traction, as reflected by the popularity social media hashtags such as #cleaneating, it is important that marketers understand what ‘clean’ actually means to the consumer.”
Of those who do recognize the “clean label” term, Canadean’s Q4 2015 global survey revealed it is most likely to be interpreted as meaning products are free from artificial ingredients, are natural or organic, or are chemical/pesticide-free, while a smaller proportion of consumers also associate it with other attributes such as being allergen-free.
On this, Felgate notes: “The ‘clean label’ term generally resonates with consumers as an indicator that a product is natural or chemical-free. However, the fact that a significant proportion of consumers don’t understand the term or interpret it to mean, for example, that a product could be gluten free, suggests that brands should continue to place their marketing focus on core benefits, rather than simply promoting their products as ‘clean.’”
According to Felgate, the more the term is bandied about, the less impact it will likely have among consumers in the long term: “What’s interesting is that in the US where the clean labeling movement is arguably more advanced, almost half of consumers (45%) do not understand its meaning. The lack of clarity may actually turn consumers away from brands marketed in this way, rather than promoting the simplicity that should underpin the ideals of clean labeling.”
As more brands take steps to remove artificial ingredients from their portfolios, it remains to be seen how much weight ‘clean label’ will have in the future, especially as the philosophy behind the term increasingly becomes the norm rather than an exception. What is clear is that brands cannot rely on clean messaging alone to convince consumers to buy a product. Given just one in 10 consumers would be willing to pay over 5% more for a product claiming to be clean label (Canadean’s Q4 global survey, 2015), brands must focus on other core benefits, such as taste or health, to differentiate themselves and justify a premium.